Frequently Asked Questions
Have questions? We’re here to help.
Have any Photobook Design Tips?
Ideally, digital images should have a high resolution of at least 150 dpi and a maximum of 300 dpi at the actual size. However, iPhone photos, digital/film photos, and filtered photos print in fine quality. Higher resolution may affect the quality of the final print. Emojis will not display correctly in your book title. Please double-check the PDF book generation to ensure everything looks correct, as books cannot be modified once ordered.
How can I contact Memori?
For extra support and general inquiry purposes, email us at connect@memoriarchives.com and we will respond within 48-72 hours.
Does Memori have international shipping?
We currently ship to the following countries: United States, Canada, Germany, Ireland, Italy, Portugal, Switzerland, and the United Kingdom.
What is Memori’s return policy?
Once orders are placed, orders cannot be changed, returned, or cancelled.