Frequently Asked Questions
Have questions? We’re here to help.
Have any Photobook Design Tips?
Ideally, digital images should have a high resolution of at least 150 dpi and a maximum of 300 dpi at the actual size. However, iPhone photos, digital/film photos, and filtered photos print in fine quality. Higher resolution may affect the quality of the final print. Emojis will not display correctly in your book title. Please double-check the PDF book generation to ensure everything looks correct, as books cannot be modified once ordered.
How can I contact Memori?
For extra support or general inquiries, we’re here to help! Additionally, we’re always open to collaboration and connection. If you have partnership ideas, event concepts, or creative suggestions, we’d love to hear from you—don’t hesitate to reach out!
Email us at connect@memoriarchives.com and we will respond within 48-72 hours.
Does Memori have international shipping?
We currently ship to the following countries: United States, Canada, Germany, Ireland, Italy, Portugal, Switzerland, and the United Kingdom.
What is Memori’s return policy?
Once orders are placed, orders cannot be changed, returned, or cancelled.
How do pre-orders work?
Orders for the card game are now open and can be placed within a specified time frame. After the preorder period ends, production begins, and orders are typically shipped and delivered within approximately 8 weeks for domestic customers and 12 weeks for international customers. Throughout the process, customers will receive updates and notifications. Please note that once an order is submitted, it cannot be changed or canceled.